DRYVAR PRIVACY POLICY

 

Last updated: 23 August 2019

 

INTRODUCTION

At Dryvar, we are committed to protecting our customers' personal information. In the course of providing products and services, we need to collect and maintain certain personal information. This Privacy Policy answers some of your questions about what personal information we collect and why, what we do with it, and how we protect it. 

 

 

This policy specifically applies to:

 

• Drivers: users who provide transportation individually or through partner transportation companies
• Delivery Recipients: users who request deliveries of food or other items
• Delivery Partners: users who provide delivery services

 

The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.

 

THE INFORMATION WE COLLECT

Dryvar collects:         

• Information that you provide to Dryvar, such as when you create your Dryvar account.
• Information created when you use our services, such as location, usage and device information.
• Information from other sources, such as Dryvar partners and third parties that use Dryvar APIs.

   

THE FOLLOWING INFORMATION IS COLLECTED BY OR ON BEHALF OF DRYVAR:

Information you provide

This may include:

• User profile: We collect information when you create or update your Dryvar account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), driver’s license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your Dryvar account.
• Background check information: We may collect background check information if you sign up to use Dryvar services as a driver or delivery partner. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Dryvar behalf.
• User content: We may collect information that you submit when you contact Dryvar customer support, provide ratings or compliments for other users, or otherwise contact Dryvar.

 

Information created when you use our services

This may include:

• Location Information

Depending on the Dryvar services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

• If you are a driver or delivery partner, Dryvar collects location information when the Dryvar app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
• Delivery recipients may use the Dryvar app without enabling Dryvar to collect their location information. However, this may affect the functionality available on your Dryvar app. For example, if you do not enable Dryvar to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Dryvar to collect your location information.
• Transaction Information

We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

• Usage information

We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

• Device Information

We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

• Communications data

We enable users to communicate with each other and Dryvar through the Dryvar apps, websites, and other services. For example, we enable drivers, and delivery partners and recipients, to call or text each other. To provide this service, Dryvar receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Dryvar may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.

 

 

Information from other sources

These may include:

• User feedback, such as ratings or compliments.
• Users providing your information in connection with referral programs.
• Users requesting services for or on your behalf.
• Users or others providing information in connection with claims or disputes.
• Dryvar business partners through which you create or access your Dryvar account, such as payment providers, social media services, on-demand music services, or apps or websites who use Dryvar Food’s APIs or whose API Dryvar uses.
• Insurance providers (if you are a driver or delivery partner).
• Financial services providers (if you are a driver or delivery partner).
• Publicly available sources.
• Marketing service providers.

Dryvar may combine the information collected from these sources with other information in its possession.

  

How We Use Your Information

 

Dryvar collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:

• To enhance the safety and security of our users and services
• For customer support
• For research and development
• To enable communications to or between users
• To provide promotions or contests
• In connection with legal proceedings

Dryvar does not sell or share your personal information to third parties for third party direct marketing purposes.

 

Dryvar uses the information it collects for purposes including:

 

1. Providing services and features

Dryvar uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

• Create and update your account.
• Verify your identity.
• Enable transportation, deliveries, and other services.
• Process or facilitate payments for those services.
• Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
• To track the progress of your delivery.
• Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Dryvar, split fares, or share your ETA.
• Enable features to personalize your Dryvar account, such as creating bookmarks for your favourite places, and to enable quick access to previous destinations.
• Enable Accessibility features that make it easier for users with disabilities to use our services, such as those which enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
• Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyse usage and activity trends.

  

2. Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:

• Screening drivers and delivery partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.
• Using information from drivers’ devices to identify unsafe driving behaviour such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviours.
• Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision making process.
• Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision making process.

 

3. Customer support

Dryvar uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

• Direct your questions to the appropriate customer support person
• Investigate and address your concerns
• Monitor and improve our customer support responses

 

4. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

 

5. Communications among users

Dryvar uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.

6. Communications from Dryvar 

Dryvar may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.

Dryvar may also use the information to promote and process contests and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners.

 

7. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of Dryvar services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Cookies And Third Party Technologies

Dryvar and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. 

 

Dryvar uses cookies and similar technologies for purposes such as:

• Authenticating users
• Remembering user preferences and settings
• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services

 

Information Retention And Deletion

Dryvar retains user profile and other information for as long as you maintain your Dryvar account.

Dryvar retains transaction, location, usage and other information for 5 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Dryvar thereafter deletes or anonymizes such information in accordance with applicable laws.

Users may request deletion of their accounts at any time. Following such request, Dryvar deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.

In certain circumstances, Dryvar may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Dryvar will delete your account as described above.

Dryvar may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Dryvar shuts down a user's account because of unsafe behaviour or security incidents, Dryvar may retain certain information about that account to prevent that user from opening a new Dryvar account in the future.

 

Updates To This Policy

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Dryvar apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.

 

Contact us

If you have any questions about our privacy policy, or how your data is being collected and processed, please e-mail:  support@dryvar.com