At Dryvar, we are committed to protecting our customers' personal information. In
the course of providing products and services, we need to collect and maintain
certain personal information. This Privacy Policy answers some of your
questions about what personal information we collect and why, what we do with
it, and how we protect it.
This policy
specifically applies to:
The
practices described in this policy are subject to applicable laws in the places
in which we operate. This means that we only engage in the practices described
in this policy in a particular country or region if permitted under the laws of
those places. Please contact us if you have questions on our practices in your
country or region.
Dryvar collects:
This may include:
This
may include:
Depending
on the Dryvar services that you use, and your app settings or device
permissions, we may collect your precise or approximate location information as
determined through data such as GPS, IP address and WiFi.
We
collect transaction details related to your use of our services, including the
type of services you requested or provided, your order details, delivery
information, date and time the service was provided, amount charged, distance travelled,
and payment method. Additionally, if someone uses your promotion code, we may
associate your name with that person.
We
collect information about how you interact with our services. This includes information
such as access dates and times, app features or pages viewed, app crashes and
other system activity, type of browser, and third-party sites or service you
were using before interacting with our services. In some cases, we collect this
information through cookies, pixel tags, and similar technologies that create
and maintain unique identifiers.
We may
collect information about the devices you use to access our services, including
the hardware models, device IP address, operating systems and versions,
software, file names and versions, preferred languages, unique device
identifiers, advertising identifiers, serial numbers, device motion
information, and mobile network information.
We
enable users to communicate with each other and Dryvar through the Dryvar apps, websites, and other services. For example, we enable drivers, and
delivery partners and recipients, to call or text each other. To provide this
service, Dryvar receives some information regarding the calls or texts,
including the date and time of the call/text, and the content of the
communications. Dryvar may also use this information for customer support
services (including to resolve disputes between users), for safety and security
purposes, to improve our products and services and for analytics.
These
may include:
Dryvar may combine the information collected from these sources with other
information in its possession.
Dryvar collects and uses information to
enable reliable and convenient transportation, delivery and other products and
services. We also use the information we collect:
Dryvar does not sell or share your personal
information to third parties for third party direct marketing purposes.
Dryvar uses the information it collects for purposes including:
Dryvar uses the information we collect to provide, personalize, maintain and
improve our products and services. This includes using the information to:
We use
your data to help maintain the safety, security and integrity of our services
and users. This includes, for example:
Dryvar uses the information we collect (including recordings of customer support
calls after notice to you and with your consent) to assist you when you contact
our customer support services, including to:
We may
use the information we collect for testing, research, analysis and product
development. This allows us to improve and enhance the safety and security of
our services, develop new features and products, and facilitate insurance and
finance solutions in connection with our services.
Dryvar uses the information we collect to enable communications between our
users. For example, a driver may text or call a rider to confirm a pickup
location, or a restaurant or delivery partner may call a delivery recipient
with information about their order.
Dryvar may use the information we collect to
communicate with you about products, services, promotions, studies, surveys,
news, updates and events.
Dryvar may also use the information to promote and process contests and
sweepstakes, fulfil any related awards, and serve you relevant ads and content
about our services and those of our business partners.
We may use the information we collect to investigate or address claims or disputes relating to your use of Dryvar services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Dryvar and its partners use cookies and other identification technologies on our
apps, websites, emails, and online ads for purposes described in this policy.
Cookies
are small text files that are stored on your browser or device by websites,
apps, online media, and advertisements.
Dryvar uses cookies and similar technologies for purposes such as:
Dryvar retains user profile and other
information for as long as you maintain your Dryvar account.
Dryvar retains transaction, location, usage
and other information for 5 years in connection with regulatory, tax, insurance
or other requirements in the places in which it operates. Dryvar thereafter
deletes or anonymizes such information in accordance with applicable laws.
Users may request deletion of their accounts at any
time. Following such request, Dryvar deletes the information that it is
not required to retain, and restricts access to or use of any information it is
required to retain.
In
certain circumstances, Dryvar may be unable to delete your account, such
as if there is an outstanding credit on your account or an unresolved claim or
dispute. Upon resolution of the issue preventing deletion, Dryvar will
delete your account as described above.
Dryvar may also retain certain information if necessary for its legitimate
business interests, such as fraud prevention and enhancing users' safety and
security. For example, if Dryvar shuts down a user's account because of
unsafe behaviour or security incidents, Dryvar may retain certain
information about that account to prevent that user from opening a new Dryvar account in the future.
We may
occasionally update this policy. If we make significant changes, we will notify
you of the changes through the Dryvar apps or through others means, such
as email. To the extent permitted under applicable law, by using our services
after such notice, you consent to our updates to this policy.
We
encourage you to periodically review this policy for the latest information on
our privacy practices. We will also make prior versions of our privacy policies
available for review.
If you have
any questions about our privacy policy, or how your data is being collected and
processed, please e-mail: support@dryvar.com